Last Updated: June 10, 2026
Welcome to The Horizon Project. This Cancellation Policy explains the conditions under which customers may cancel orders placed through our website.
1. Company Information
The Horizon Project
GST Registered
Warehouse Country: India
Email: info@thehorizonprojects.info
Phone: +91 8800960551
2. Order Cancellation by Customer
Customers may request cancellation of an order before it has been processed or shipped.
To request a cancellation, please contact us as soon as possible at:
Email: info@thehorizonprojects.info
Phone: +91 8800960551
We will make reasonable efforts to cancel the order if it has not yet entered the shipping process.
3. Orders Already Shipped
Once an order has been packed, dispatched, or handed over to a shipping carrier, cancellation may no longer be possible.
In such cases, customers may refer to our Refund & Return Policy for available options after delivery.
4. Refund for Cancelled Orders
If an order is successfully cancelled before shipment:
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Full payment will be refunded to the original payment method, where applicable.
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Refunds are generally processed within 5–10 business days after cancellation approval.
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Processing times may vary depending on banks, payment gateways, or financial institutions.
For Cash on Delivery (COD) orders, no refund is required if payment has not been collected.
5. Cancellation by The Horizon Project
We reserve the right to cancel any order for reasons including but not limited to:
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Product unavailability
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Pricing or listing errors
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Incomplete or incorrect customer information
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Failed payment verification
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Suspected fraud or unauthorized transactions
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Compliance with legal or regulatory requirements
If payment has already been received, an appropriate refund will be issued.
6. Failed Customer Verification
To protect customers and prevent fraudulent transactions, we may contact customers to verify order details.
If verification cannot be completed within a reasonable period, we reserve the right to cancel the order.
7. Modification of Orders
Customers wishing to modify an order should contact us immediately.
Changes may be possible only if the order has not yet been processed or shipped.
We cannot guarantee that modification requests will be accepted.
8. Non-Cancellable Situations
Orders may not be eligible for cancellation if:
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The order has already been dispatched.
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The shipment is already in transit.
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The product has been delivered.
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The cancellation request violates applicable laws or policies.
9. Contact Us
For cancellation requests or related questions, please contact:
The Horizon Project
Email: info@thehorizonprojects.info Phone: +91 8800960551
Warehouse Country: India
10. Governing Law and Jurisdiction
This Cancellation Policy shall be governed by the laws of India.
Any dispute arising out of or relating to order cancellations shall be subject to the exclusive jurisdiction of the courts located in Ghaziabad, Uttar Pradesh, India.