Refund and Returns Policy

Last Updated: June 10, 2026

At The Horizon Project, customer satisfaction is important to us. Please read our Refund and Return Policy carefully before placing an order.

1. About Our Products

The Horizon Project specializes exclusively in the sale of refurbished printer inks. Every product is inspected and packaged before shipment to ensure quality and compatibility.

2. Return Eligibility

Customers may request a return if:

  • The product received is damaged during transit.

  • The wrong product was delivered.

  • The product is defective upon arrival.

  • The product received is substantially different from the item ordered.

To be eligible for a return:

  • The request must be made within 7 days of delivery.

  • The product must be unused and in its original packaging.

  • Proof of purchase and photographs of the product may be required.

3. Non-Returnable Items

Returns will not be accepted for:

  • Products damaged due to misuse, improper installation, or mishandling.

  • Products returned without original packaging.

  • Products showing signs of use or modification by the customer.

  • Orders placed incorrectly by the customer without any fault on our part.

  • Custom or specially ordered products, if applicable.

4. Return Process

To initiate a return:

  1. Contact us at info@thehorizonprojects.info.

  2. Provide your order number and details of the issue.

  3. Attach photographs showing the defect, damage, or incorrect item received.

  4. Our support team will review the request and provide return instructions if approved.

Returns sent without prior approval may not be accepted.

5. Refund Policy

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method whenever possible.

  • Refund processing may take 5–10 business days, depending on your payment provider or bank.

For Cash on Delivery (COD) orders, refunds may be issued through bank transfer or another mutually agreed method.

6. Shipping Charges

  • Original shipping charges are generally non-refundable unless the return is due to our error.

  • If an incorrect or defective product was supplied by us, reasonable return shipping costs may be reimbursed upon approval.

7. Order Cancellation

Customers may request order cancellation before the order has been shipped.

Once an order has been dispatched, cancellation requests cannot be guaranteed and may be treated as a return request under this policy.

8. Replacement Policy

Where applicable, we may offer a replacement instead of a refund if:

  • The product is defective.

  • The wrong product was delivered.

  • The product was damaged during shipping.

Replacement requests are subject to stock availability.

9. Contact Information

For refund, return, replacement, or cancellation requests, please contact:

The Horizon Project
Email: info@thehorizonprojects.info
Phone: +91 8800960551

Warehouse Address:
53 Basantpur, Saitli, Khatu Shyam Enclave,
Muradnagar, Ghaziabad, Uttar Pradesh, India

10. Governing Law

This Refund and Return Policy shall be governed by the laws of India.

Any dispute arising out of or relating to refunds, returns, replacements, or purchases made through The Horizon Project shall be subject to the exclusive jurisdiction of the courts located in Ghaziabad, Uttar Pradesh, India.

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