Last Updated: June 10, 2026
At The Horizon Project, we understand the importance of knowing the status of your order. This page explains how you can track your shipment and get assistance regarding your order status.
Order Tracking
Once your order has been processed and dispatched, tracking information may be provided, where available.
To request an update on your order status, please contact our customer support team with your order details.
Information Required
To help us locate your order quickly, please provide:
- Order Number
- Full Name
- Email Address used during purchase
- Phone Number
- Date of Order (if available)
How to Check Your Order Status
By Email
Send your order details to:
📧 info@thehorizonprojects.info
Our support team will review your request and provide the latest available status update.
By Phone
Call our customer support team:
📞 +91 8800960551
Please keep your order number ready for faster assistance.
Order Status Definitions
Order Received
Your order has been successfully placed and is awaiting processing.
Processing
Your order is being reviewed, verified, packed, and prepared for shipment.
Shipped
Your order has been dispatched and is on its way to the delivery address.
Out for Delivery
Your package is with the delivery carrier and is expected to be delivered soon.
Delivered
Your order has been successfully delivered.
Delayed
Your shipment may be experiencing delays due to logistics, weather conditions, customs procedures, holidays, or other unforeseen circumstances.
Delivery Time Estimates
India
Estimated delivery time: 3–10 business days
United States
Estimated delivery time: 7–21 business days
Please note that delivery times are estimates and may vary depending on location and carrier operations.
If You Have Not Received Your Order
If your order has not arrived within the expected delivery period:
- Contact us by email or phone.
- Provide your order number and contact information.
- Our team will investigate the shipment status and assist you accordingly.
Incorrect or Missing Deliveries
If you believe your package has been:
- Delivered to the wrong address
- Lost during transit
- Delivered with missing items
Please contact us immediately so we can review the issue and work toward a resolution.
Contact Information
The Horizon Project
📧 Email: info@thehorizonprojects.info
📞 Phone: +91 8800960551
Warehouse Address:
53 Basantpur, Saitli,
Khatu Shyam Enclave,
Muradnagar, Ghaziabad, Uttar Pradesh, India
Legal Jurisdiction
Any dispute relating to order processing, shipment tracking, delivery, or customer support shall be subject to the exclusive jurisdiction of the courts located in Ghaziabad, Uttar Pradesh, India.
Thank you for choosing The Horizon Project. We appreciate your business and are committed to keeping you informed throughout the delivery process.