Last Updated: June 10, 2026
Welcome to The Horizon Project. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.
1. Company Information
The Horizon Project
GST Number: 09DSCPK3585F1ZJ
Warehouse Address:
53 Basantpur, Saitli,
Khatu Shyam Enclave,
Muradnagar, Ghaziabad,
Uttar Pradesh, India
Email: info@thehorizonprojects.info
Phone: +91 8800960551
2. Service Areas
We currently ship products to customers located in:
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India
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United States
Shipping availability may vary depending on destination, product availability, and applicable regulations.
3. Order Processing
Once an order is successfully placed:
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Order details are reviewed and verified.
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Payment confirmation is completed (if applicable).
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Products are prepared and packed for shipment.
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Orders are dispatched from our warehouse.
Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
4. Shipping Methods
Orders are primarily shipped through:
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India Post
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Other courier or logistics partners, when required
The shipping method may vary depending on the delivery location and service availability.
5. Delivery Time
Estimated delivery times are:
India
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3–10 business days
United States
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7–21 business days
Delivery times are estimates only and may vary due to factors beyond our control.
6. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before payment is completed.
Any customs duties, taxes, import fees, or similar charges imposed by the destination country are the responsibility of the customer unless otherwise stated.
7. Order Tracking
Where tracking services are available, customers may receive tracking information via email, SMS, or other communication methods after the order has been dispatched.
Tracking availability depends on the shipping service used.
8. Delivery Delays
Delivery may be delayed due to:
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Weather conditions
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Public holidays
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Customs clearance procedures
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Transportation disruptions
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Incorrect shipping information provided by the customer
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Events beyond our reasonable control
The Horizon Project is not liable for delays caused by shipping carriers or circumstances outside our control.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an incorrect address, phone number, or other delivery information is provided, delivery delays or failed deliveries may occur. Additional shipping charges may apply for reshipment.
10. Damaged or Lost Shipments
If your order arrives damaged or appears to be lost during transit:
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Contact us as soon as possible.
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Provide your order number.
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Provide photographs of any visible damage, if applicable.
We will investigate the issue and work with the shipping provider to reach an appropriate resolution.
11. Failed Delivery Attempts
If a delivery cannot be completed because:
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The recipient is unavailable,
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The address is incorrect,
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Delivery is refused,
the shipment may be returned to us by the carrier.
Additional shipping charges may apply for reshipment.
12. Order Confirmation
The Horizon Project may contact customers to verify order details before shipment. Orders may be delayed or canceled if customer verification cannot be completed.
13. Contact Us
For shipping-related inquiries, please contact:
The Horizon Project
📧 Email: info@thehorizonprojects.info
📞 Phone: +91 8800960551
Warehouse Address:
53 Basantpur, Saitli,
Khatu Shyam Enclave,
Muradnagar, Ghaziabad, Uttar Pradesh, India
14. Governing Law
This Shipping & Delivery Policy shall be governed by the laws of India.
Any dispute arising from shipping, delivery, or related services shall be subject to the exclusive jurisdiction of the courts located in Ghaziabad, Uttar Pradesh, India.