Last Updated: June 10, 2026
Welcome to The Horizon Project. This Warranty Policy outlines the warranty coverage, limitations, and procedures applicable to the refurbished printer inks sold through our website.
1. Company Information
The Horizon Project
GST Number: 09DSCPK3585F1ZJ
Warehouse Address:
53 Basantpur, Saitli,
Khatu Shyam Enclave,
Muradnagar, Ghaziabad, Uttar Pradesh, India
📧 Email: info@thehorizonprojects.info
📞 Phone: +91 8800960551
2. Warranty Coverage
The Horizon Project provides a 7-Day Limited Replacement Warranty on eligible refurbished printer inks from the date of delivery.
This warranty covers:
- Manufacturing defects
- Product malfunction upon first use
- Incorrect product delivered
- Physical damage caused during shipping (reported immediately upon delivery)
3. Warranty Remedies
If a product qualifies under this warranty, The Horizon Project may, at its sole discretion:
- Replace the product with the same item, or
- Replace the product with an equivalent item if the original is unavailable, or
- Provide a refund where replacement is not possible
4. Conditions for Warranty Claims
To submit a warranty claim, customers must:
- Contact us within 7 days of delivery
- Provide the order number
- Provide a description of the issue
- Submit clear photographs or videos demonstrating the defect, where applicable
Claims submitted after the warranty period may not be eligible for coverage.
5. Warranty Exclusions
This warranty does not cover:
- Normal wear and tear
- Improper installation
- Misuse or abuse of the product
- Damage caused by accidents
- Printer damage caused by unrelated hardware or software issues
- Products altered, modified, or repaired by unauthorized persons
- Compatibility issues resulting from incorrect product selection by the customer
- Damage resulting from improper storage or handling
6. Product Compatibility
Customers are responsible for ensuring that the selected ink product is compatible with their printer model before purchase.
Compatibility information is provided for guidance purposes only.
Please review our Product Compatibility Disclaimer for additional information.
7. Warranty Claim Process
To request warranty service:
Step 1
Email us at:
📧 info@thehorizonprojects.info
Step 2
Include:
- Full Name
- Order Number
- Product Name
- Description of the issue
- Supporting photos or videos
Step 3
Our team will review your request and provide further instructions if the claim is approved.
8. Shipping Costs for Warranty Claims
If the warranty claim is approved due to a verified defect or incorrect shipment, The Horizon Project may provide replacement support in accordance with applicable policies.
Shipping arrangements and responsibilities will be determined on a case-by-case basis.
9. Limitation of Liability
To the fullest extent permitted by law, The Horizon Project’s liability under this Warranty Policy is limited to the replacement or refund of the affected product.
The Horizon Project shall not be liable for:
- Indirect damages
- Consequential damages
- Loss of business
- Loss of profits
- Loss of data
- Printer downtime
10. No Additional Warranties
Except as expressly stated in this Warranty Policy, all products are provided “as is” and “as available.”
No additional express or implied warranties, including warranties of merchantability or fitness for a particular purpose, are provided unless required by applicable law.
11. Contact Information
For warranty-related questions or claims, please contact:
The Horizon Project
📧 Email: info@thehorizonprojects.info
📞 Phone: +91 8800960551
Warehouse Address:
53 Basantpur, Saitli,
Khatu Shyam Enclave,
Muradnagar, Ghaziabad, Uttar Pradesh, India
12. Governing Law and Jurisdiction
This Warranty Policy shall be governed by the laws of India.
Any dispute arising out of or relating to this Warranty Policy shall be subject to the exclusive jurisdiction of the courts located in Ghaziabad, Uttar Pradesh, India.